ATTENTION ALL PATIENTS
I hope everyone is keeping well.
As previously mentioned, we have been working as an Urgent Dental Centre from the end of April and are carrying on with that role until further notice. This can only be accessed via referral through the dentist.
We have also started seeing our patients as well since last week, initially, we had to allocate time to deal with the backlog of patients who had more urgent dental need.
We are now moving to the next phase where we will be able to help those who require slightly less urgent care. We are still carrying out a thorough dental triage in order to best use our limited resources at the moment. We have zoned our clinics in order to meet the current situation.
The practice will be maintaining a close-door policy which means that you will have to call or email us in order to arrange an appointment. Please only turn up at the door if you have an appointment arranged and confirmed.
URGENT DENTAL CARE:
If you have an urgent dental need that requires attention; please call us on 01702344500 or alternatively email us at firstname.lastname@example.org. Where possible, pictures or a description of the situation will help us booking you in the right clinic.
We will do our best to get you seen ASAP. Depending on availability and following triage we will provide you with the quickest and most appropriate appointment.
ONGOING TREATMENT :
Any treatment that was started prior to the lockdown and has yet to be completed; we are working through a list and should be in touch with you in the coming days.
However if for any reason you have not been contacted; please call us on 01702344500 or email us at email@example.com
NON URGENT TREATMENT:
We are planning to start routine dental check-ups from the end of July. We will start sending out reminders via text message for online booking closer to that time,
If you believe there is a dental problem that needs to be addressed sooner, please call or email us.
Due to reduced clinics; we will have allocated spaces for check-ups.
We will NOT be able to carry out the routine scale and polish at check-ups until further notice. We may still be able to use hand instruments to clean your teeth. The reasons for this will be explained further down.
DENTAL HYGIENE APPOINTMENTS
We have started booking dental hygiene appointments on Thursdays. We have had to change the way we carry out these as well and anyone who has an appointment booked will be contacted to explain the changes. Some of the appointments will be a handscale and polish only while others we should be able to use the ultrasonic instrument. The cost for the dental hygiene visit is £55.
Restricted access policy
Our locked door policy and restricted access is to ensure adequate social distancing within the practice. We cannot implement a one-way system in the practice but we are able to chaperone each dental visit by only allowing those that need to be on our premises to be present. This has taken up more of our resources but we have to do this to ensure we take the right steps for everyone's benefits.
We have recently implemented digital forms. These will be sent as a link to you via SMS or email. Please complete these prior to your visit,
If they have not been completed prior , this will be requested before any treatment is started. This will ensure minimal delay for your treatment and a smoother experience.
Exceptions will be made for those who cannot access the digital platforms. We predict that there will some teething issues initially but with your cooperation, we will manage them.
Enhanced Medical History
We will be requesting a COVID history at the time of booking any appointments. If you or any members of your close circle (bubble) show signs and symptoms; please contact us and delay your dental visit. This will help keep everyone safe.
'Fallow time' after AGP ( Aerosol Generating procedures)
During this period, we have to adhere to a fallowing time after the use of the dental drill or ultrasonic instruments. This is usually 1 hour after the creation of the last AGP.
The following time restricts our capacity which means, currently we can only accommodate a certain number of patients during those sessions.
We have allocated 2 surgeries for this in order to allow the dentist to work between the 2 rooms to whilst allowing for the following period.
This is one of the reasons why we may not be able to carry out your regular clean at your check-up.
Please note that not all dental visits result in the creation of Aerosols.
Currently, we are prioritising our returning patient as we work our way through the backlog. So, we are not accepting any new NHS patients at the moment.
Whilst we may take your registration forms, please expect appointments for routine check-ups to be booked in August/September 2020.
If there is a severe dental problem that requires attention, please call AND email us preferably with pictures. We will try out best to help out where we can
I hope this helps to clarify our current situation and if there is anything we can help with, please call us on 01702344500 or email us at firstname.lastname@example.org
Westcliff Dental Practice
We are a professional dental practice offering a range of the highest quality treatments in general, preventative and state of the art cosmetic dentistry. Our team of dentists and hygienists offer specialist services in dental implants, teeth whitening, Invisalign, Six Month Smiles, veneers and hygiene treatments.
We understand our patients want the best oral care and customer service from us. Our team are here to make you feel comfortable and answer all the questions you may have about your treatment and general oral health. Whether you’re a nervous patient or have been undergoing long term treatments, Westcliff Dental is committed to providing you the best in dental care.
Our clinic serves the Westcliff, Southend, Leigh on Sea, Thorpe Bay and wider Essex area. We take NHS, private and Denplan patients and provide emergency dental services.